Privacy Policy for Regenaskin Solutions

Effective Date: December 1, 2024

Website Address: https://regenaskin.com

1. Introduction

Regenaskin Solutions (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://regenaskin.com, and when you engage with our SMS/MMS services in compliance with A2P 10DLC regulations.

Please read this Privacy Policy carefully. By accessing or using our website or services, you agree to the practices described in this policy. If you do not agree, please refrain from using our services.

2. Information We Collect

We may collect and process the following data:

1. Personal Data

When you register or interact with our services, we collect personal information such as:

• Name, email address, phone number, shipping address, and payment details.
• Messaging consent preferences for SMS/MMS communications.

1. Messaging Data (A2P 10DLC Compliance)

When you opt-in to our SMS/MMS services, we collect:

• Your phone number.
• Message content and metadata (e.g., time and date of messages).
• Consent records in compliance with TCPA regulations.

1. Comments

When visitors leave comments on the site, we collect the data provided in the comments form, as well as the visitor’s IP address and browser user agent string for spam detection. An anonymized string of your email address (hash) may be sent to Gravatar to check for profile pictures. Gravatar Privacy Policy.

1. Media

If you upload images, avoid including embedded location data (EXIF GPS), as visitors can download and extract this information.

1. Cookies

We use cookies for convenience and functionality, such as saving login details or screen preferences. For SMS services, cookies may be used to enhance your experience on our website.

3. How We Use Your Information

We use the data we collect for the following purposes:

• To deliver and manage SMS/MMS services, including marketing and transactional communications.
• To ensure compliance with A2P 10DLC regulations.
• To respond to inquiries, provide support, and improve services.
• To administer promotions, surveys, or other features.
• To detect, prevent, and address technical or security issues.

4. Consent for SMS/MMS Communications

By opting into our SMS/MMS services, you provide express consent to receive text messages from Regenaskin Solutions, including marketing and transactional messages, in compliance with the Telephone Consumer Protection Act (TCPA).

• Frequency: Message frequency may vary.
• Opt-Out: You can opt-out at any time by replying “STOP” to any message or contacting us at [Insert Email].
• Message & Data Rates: Standard message and data rates may apply.

5. Who We Share Your Data With

We may share your data with the following:

• Third-Party Service Providers: We use third parties for message delivery, spam detection, payment processing, and compliance monitoring (e.g., The Campaign Registry for A2P 10DLC).
• Legal Compliance: We may disclose your data to comply with legal obligations or to protect our rights.
• Embedded Content: Embedded content (e.g., videos) from other websites may collect data about you according to their policies.

6. Data Retention

• Comments and metadata are retained indefinitely.
• Messaging data, including phone numbers and consent records, is retained as required for legal and compliance purposes.
• User profiles remain active until users delete their accounts or request removal.

7. Your Data Rights

You have the right to:

• Access and receive an exported file of your data.
• Request deletion of your personal data (excluding data retained for legal purposes).
• Opt-out of SMS communications by replying “STOP” to any message or contacting us.
• Modify or update your user profile data at any time.

8. Security of Your Information

We implement administrative, technical, and physical security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

9. Compliance with A2P 10DLC Regulations

Regenaskin Solutions complies with A2P 10DLC regulations, ensuring that:

• All SMS/MMS communications are consent-based.
• Messaging data is handled responsibly and shared only with necessary third parties (e.g., carriers and compliance registries).
• Opt-out requests are processed promptly.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. For material changes, we will provide notice via email or our website at least 30 days before the new terms take effect.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Regenaskin Solutions

support@regenaskin.com